Overview
What a mystery shopping supplier should deliver.
Choosing a provider is a quality decision. The visit is only as good as the person making it and the checks behind the report. RCA draws on its own community of shoppers, matched to your guest profile and briefed on your scenario.
RCA has audited more than 1,600 brands and measured more than 50 golf clubs and resorts. Our Define · Educate · Measure approach connects the shop to training, so the programme improves service and does not stop at a report.
We work across retail, shopping centres, online stores, hospitality, golf, automotive dealerships, call centres and food and beverage.
Matched shoppers
People who fit your customer profile, briefed on each scenario.
Quality control
Every report is checked before it reaches you.
Clear reporting
Scores, comments and priorities on the FeedForward dashboard.
How it works
Four steps from brief to better service.
Brief
Tell us your sector, locations and what you want to improve.
Proposal
We confirm scope, frequency and scorecard approach.
Baseline
The first wave sets the benchmark across your locations.
Improve
Follow-up waves and training track progress against the baseline.
In more detail
How to choose a supplier
Ask any provider how shoppers are recruited and matched, how reports are checked, how scorecards are agreed, how results are compared between waves and what happens after the report. Ask how staff and shopper information is protected. RCA is happy to answer each of these in the proposal stage.
Questions
Frequently asked questions
How do I appoint RCA as my mystery shopper supplier?
Send a short brief through the enquiry form. We will ask a few questions and return a proposal with scope, frequency and the approach for your scorecard.
What makes a good mystery shopper provider?
Matched shoppers, a scorecard built on your standards, quality-checked reports, fair comparison between locations and a clear route from results to training.
Do you supply mystery shoppers for other agencies?
Please get in touch to discuss. We can talk through how RCA works with partners.
Which sectors do you serve?
Retail, shopping centres, online stores, hospitality, golf clubs and resorts, automotive dealerships, call centres, wine and tasting rooms and residential estates.
Where are you based?
Claremont, Cape Town, serving clients across South Africa and the wider Middle East and Africa region.